Frequently asked questions

We deliver exclusively within Switzerland. International deliveries are currently not available.

The shipping costs are CHF 14 per order. Your order is usually shipped within 14 business days after payment is received. Please note: delays due to external factors (postal service, public holidays, weather conditions) may occur.

We accept the following payment methods: Credit card (Subject to change — please check the options currently displayed at checkout.)

Changes or cancellations are only possible as long as your order has not yet been shipped. Please contact us as early as possible via email or phone. Once the order has been shipped, cancellation is generally no longer possible. Products that are personalized or custom-made (e.g., with names, text, or special requests) are excluded from exchange and return, unless the item has a manufacturing defect or shipping damage.

Our figurine candles usually take 10–12 business days. 3D products usually take 10–15 business days. As soon as your order is on the way, you’ll get a shipping confirmation with tracking.

Please contact us within 7 days of delivery. Send us a short message with your order number and, if possible, a photo of the issue. We’ll look into it and help you as quickly as possible.

No, but an E-Mail will be send to you as soon as your item leaves.

Returns or exchanges are only possible for items that are not personalized or custom-made, and only if the product is unused and in its original condition. Personalized items, such as products made with names or special requests, are excluded unless there is a defect or shipping damage.

You can pay with credit card, PayPal, Apple Pay, and Google Pay, depending on the options shown at checkout.